REFUND POLICY

Our Refund Policy explains how we handle returns, refunds, and exchanges to ensure your satisfaction with our products and services.

1. Returns, Exchanges and Cancellations

We want you to be happy with your purchase. You may return the item within 30 days of receiving it for a refund or exchange. If the item has already been worn, it must be in perfect condition, in its original packaging, and returned within 72 hours. Otherwise, the refund or exchange will not be possible.

Please contact us if you decide to cancel your order. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee will be applied. We will NOT accept an order cancellation request if the order has already been shipped.

2. Refund Process

To initiate a return or exchange, please contact us at support@voraleth.com with your order details and reason for the return. We'll provide you with instructions on how to proceed.

3. Eligibility

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

4. Non-Refundable Items

Certain items are not eligible for return or refund, including damaged, used/worn, or items purchased on sale.

5. Shipping Costs

Shipping costs for returning your item are non-refundable. You are responsible for paying return shipping costs, unless you choose secured EXPRESS shipping, in which case we are responsible for providing a full refund of the shipping fee.

6. Refund Timeline

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 40–50 working days.